|
Steve Downton has established a reputation over 25 years, assisting businesses from start up’s to multi-national brand names to, manage their growth, improve their profitability and deliver high quality service through an increased customer focus. From this background of experience he has now established his own more personalised and cost-conscious consultancy, Downton Consulting Ltd. that focuses on ‘Making the whole of a business more Customer Focused’.
The aim of Downton Consulting is to help businesses become more successful through working with them to get closer to their customers and to become customer centric, generating increased customer advocacy. Downton Consulting has a dedicated team of specialists, able to work with him at all levels within a business, from the Board team down, providing different parts of the business with strategic and tactical advice. The team is able to enhance customer focus through process performance improvement, using various analysis tools and techniques.
Downton Consulting assists in the dissemination of thought-leadership, by the publication of leading edge articles, as well as presenting at forums and seminars and providing training programmes.
To present a broad-based solution to the majority of businesses, Downton Consulting can augment its excellent full-time staff by calling on highly skilled general business specialists to work with us, on a project-by-project basis, as well as utilising professionals providing, for example, specialist software, training or HR skills.
As a result we are constantly looking for highly skilled motivated individuals, to work with us as associates or in partnership, seeking to work at the leading edge of customer-focused innovation. Please contact us if you feel we could benefit each other.
|
