Downton Consulting UK

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	Our Areas of Expertise
	Benchmarking and Future Trends Customer Centricity Future Trends Growth and Revenue Operations Excellence People and Change Management Service Supply Network Strategy
	Business Sectors
	Aerospace Sector Automotive Sector Business Services Consumer Products Document Management HVAC Information Technology Logistics Medical Sector Telecoms Sector Utilities Sector
	Our Publications
	Publications (Archive) Publications (Customer Centricity) Publications (Future Trends) Publications (Growth and Revenue) Publications (Operations Excellence) Publications (People and Change Management) Publications (Service Supply Network) Publications (Strategy) Accounting for Customer Relationship Management CRM The impact of Optimisation on delivering Service Balancing the Changes Branding Through Resourcing The business value of optimisation 5 Key attributes to capitalise on CRM Achievable eCRM ROI CRM and Service Strategy Don't know where to begin Is CRM a safe Bet? "Integration of Sales, Service and Marketing " CRM supporting the extended enterprise Do you have an Information Strategy? "Integration of Sales, Service and Marketing " Just Do it Assessing your CRM performance. Has CRM lost its shine? CRM and Service Strategy Are you getting Money for Value? Voice of the Customer The Customer at the heart of the business Customer Profitability a new measure for Customer Satisfaction e-business Strategic Risk Management Customer Value from e-business Education and Training The need for Visibility and Control to achieve effective Inventory Deployment for Customer Satisfaction Increased Profitability through effective Measurement Field Communcations Generating Revenue from Service Hardware and Software Support: e-support Outsourcing can be made to work Implementation with Care Investment in the Service Operation Managing the Customer Interface Measurements to Achieve Customer Focus Measurement methods Engineer Productivity - the impossible dream How Outsourcing can be made to work "Forecasting, art or science? " Going to Plan Role of Customer Relationship Management (CRM) in Service "Is your After Sales Service Department the centre of excellence for Service, the Champion of Customer Relationship Management CRM, in your company? " The reality of service parts as a liability The Single View of the Extended Enterprise The future engineer & infrastructure The Role of Logistics in Service Management Using Outsourcing or not Trust Translating the Requirements into Value. South African Branch of Downton Consulting

	•South African Branch Open
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Enterprise Mobility Week 2008
April 22 - 24, 2008