The Heating, Ventilation and Air-Conditioning (HVAC) sectors across Europe and the USA are experiencing similar business pressures, including existing and new competitors offering multiple product skills and higher service levels at lower cost. In addition to the competitive threat, tightening environmental and safety legislation, is forcing the HVAC enterprise to introduce a combination of new initiatives, depending upon their current market situation and business performance.

The ‘top-three’ trends for improvement in the global HVAC sectors are:

• Certification, multi-skilling & retention of field engineers
• Introduction of consistent Best Practices
• Integration of support systems (CRM / SMS, Scheduling & Mobile Comm’s)