"LCP Consulting and Downton Consulting are hosting two Breakfast Seminars addressing a range of issues associated with Reverse Logistics and Customer Relationship Management (CRM) in the Aftermarket & Spares sector.
Areas discussed will include:
· Trends impacting Service organisations
· How should Aftermarket & Spares organisations go about service design?
· How might the Aftermarket domain be segmented?
· How should the services delivered be assessed, and what kinds of tools could be used to ensure profitability?
Interested? Then contact either Steve Downton or Derek Thomason at LCP Consulting,
www.lcp-ashlyns.com. "
