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'Downton Consulting - Customer Relationship Management Consultants'

Downton Consulting UK aims to help your business become more successful by working with you so that you can achieve a more effective relationship with your customers through developing increased customer centricity and advocacy.

Downton Consulting has offices in the UK and South Africa to support Europe and Africa.

As leading edge 'customer relationship management consultants' we focus on helping our clients to manage their customers and deliver increased revenue and improved profitability.

Through our business focused customer relationship management consultants we support companies from finance to sales and from marketing to service. Working closely with the clients of a business we aim to deliver improved service levels and increased customer satisfaction.

Throughout the process we promote and champion the customer's perspective to help drive a shift of thinking within your business towards a new paradigm. Our research has shown the importance of considering the total picture of customer service, based around the creation of solutions for customers.

Our customer relationship management consultants provide our clients with insights from our research to help them enhance their performance and improve margins and breadth of delivery, to provide solutions for customer problems.

We have a solid track record that shows our clients benefit from our assistance by enjoying increased revenues and improved profitability, brought about by our support in re-engineering operations, and delivering new processes.